FAQ
FAQ – Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Standard shipping within Switzerland usually takes 3-5 business days. International deliveries may take 7-14 business days depending on your location.
How much does shipping cost?
We offer free shipping on orders over 60.-. For orders below that amount, a flat fee of 4.90.- applies.
Can I change my order after placing it?
If you need to make changes, please contact us at timelesswrist06@gmail.com as soon as possible. If your order hasn’t shipped yet, we’ll do our best to accommodate your request.
Returns & Exchanges
What is your return policy?
You can return items within 14 days of delivery, as long as they are unworn, unwashed, and in their original packaging. You’ll find more details on our returns page.
Are returns free?
At this time, return shipping costs are the responsibility of the customer.
Can I exchange an item?
We currently do not offer direct exchanges. Please return the item and place a new order for the desired product.
What payment methods do you accept?
We accept:
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Credit Cards (Visa, Mastercard)
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PayPal
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Apple Pay
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Purchase on Invoice (via [e.g., Klarna, Swissbilling, etc.])
How do I use a discount code or gift card?
You can enter your code in the cart or during checkout. The discount will be applied automatically.
Contact & Support
What if my question isn't listed here?
We’re happy to help! Just send us an email at timelesswrist06@gmail.com or use our contact form. We'll get back to you as soon as possible.